Frequently Asked Questions

Member Services

Account Services

Electronic Services

Credit/Debit Cards

Loans/Lending

Member Services

How can I contact you?

You may contact us through one of the following mediums:

Website: www.uniwyo.com
Email: contact.us@uniwyo.com
Phone: (307)721-5600
Toll Free: 1-866-486-4996
Fax: (307)721-5603
Address: UniWyo FCU
1610 E. Reynolds
Laramie, WY 82070

How can I order checks?

If you have ordered checks with us before, there is a link within Home Banking where you can order them quickly and conveniently. If you do not use Home Banking, call (307)721-5600 and a member service officer will help you reorder checks over the phone. If you have not ordered checks before, or if you need to make changes, please send your request to the above contact information or stop by our main office.

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How can I put a stop payment on a check?

You can stop check payments through UniWyo Home Banking or by contacting the credit union. Email a request with a day-time phone number to the above address and a member service officer will contact you to verify information before placing a stop payment on the requested check. You can also stop by, mail, or fax a signed request to our main branch office.

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How can I get temporary checks?

You can call us at one of the phone numbers above, or mail/fax a signed request to the main office and a member service officer will send you the number of temporary checks requested. You can also request temporary checks with tellers at the main office or teller walk-up.

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How can I get money orders and cashier’s checks?

Due to the nature of money orders not having a payee listed on them, we recommend purchasing money orders in person at the credit union.

If you would like a cashier’s check payable to you from your account, you can process this through home banking or call us at the above number and a member service officer will verify member information and then mail out the requested check. All other cashier’s checks require a request with a signature that can be mailed/faxed to the above contact information.

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Where can I purchase stamps?

You can purchase stamps with a member service representative in the lobby, drive-thru or UW Campus branch location.

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How can I perform a shared branching transaction?

UniWyo FCU is a member of the Credit Union Service Center (CUSC) network and participates in shared branching. If you are a member of UniWyo FCU at another participating location, or if you are a member of a participating credit union you can make shared branching transactions easily. You will need to know your account number and social security number and have your driver’s license or government-issued ID to conduct transactions. You can then make a deposit, withdrawal, transfer, or loan payment in your account at another credit union.

Click here to find participating credit unions and their locations nationwide.

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How can I change my address?

For your protection, address changes do require a signature; you can fax/mail a letter with your account number, new address, and signature to the location listed above. You may also stop by either the main office or branch to change your address with a member service representative. You can also print the form on our website by clicking here.

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How can I rent a safe deposit box?

You can initiate a request for a safe deposit box through a signed mail/fax request or you can stop by the main office. The following table illustrates your safe deposit box options.

Once we receive a request via fax/mail we will contact you with further information. All contracts completed through fax/mail must be notarized.

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Who can I speak with regarding life insurance?

UniWyo offers life insurance through a Gateway Financial Services Representative at the Main Branch. You can call 307-721-5600 or call directly at (307)721-5612 to make an appointment. You can also email contact.us@uniwyo.com with questions, to request an appointment, or to have us call you back with more information.

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What can I do if I need help organizing/balancing my checkbook?

If you have general questions about your account please email contact.us@uniwyo.com or call the above number. If you would like to sit down and work with someone please call the above number or stop by the main lobby to set-up an appointment with the collections officer.

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Who can I speak with regarding a signature guarantee?

You can email a request to contact.us@uniwyo.com and a Vice President at the credit union will contact you to set-up an appointment to come in and sign. You can also stop by the main lobby and work with a Vice Present on a signature guarantee.

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Account Services

How can I open a new account?

UniWyo FCU offers savings and checking accounts—all with NO ANNUAL FEES.

You can open a new account 2 ways. First, you can apply online at www.uniwyo.com and click on the link to the left that says "Open a New Account". You can also contact us by fax/mail or in person to initiate the request. We will create an account card that must be signed in person or faxed/mailed with a notarized signature. We will also keep a copy of your government-issued ID in compliance with the Patriot Act. A savings account must be active before we can add checking or any other accounts. The minimum deposit in savings must be $5, and there are no minimum deposit requirements for checking.

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How do I close an account, add a checking account to my savings, or open a money market/other account?

You can close an account via fax/mail by sending your signed request, along with a copy of your driver’s license, to the above information. Please include instructions for disbursing the remaining balance in your account. You can also come to the main office to close your account and take the remaining funds.

You can add a checking, money market, or other account to your existing savings account by notifying us with a signed and faxed/mailed request or in person. For faxed/mailed requests we will send you an updated account card that must be signed in the presence of a notary and returned to the credit union. We may also request a copy of a government-issued ID in accordance with the Patriot Act if we do not already have one on file. Checking accounts have no minimum balance requirements but money markets require a minimum balance of $2,500 to earn the current rates.

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How do I add a joint member to my account?

If you are a primary member on an account you can fax/mail us a signed request or stop by the credit union to add a joint(s) to your account. If the joint you wish to add is not with you or if you fax/mail your request we will flag your account and they can stop by with their government-issued ID and sign the account card. If a joint cannot stop by the credit union we can mail an account card to them that must be signed/notarized and returned with a copy of their government-issued ID to the credit union before we can add them to your account. Because joints are part-owners of the entire account they are added to the full account and not just checking, savings, etc.

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How do I set-up/stop/change an automatic payment/transfer from my account?

You can start, stop, or make changes to any automatic payments/transfers with a signed request by fax/mail or in person. If you want to make loan payments or transfers within accounts at the credit union the signed request is all that is necessary. Please include the account name and account number of both accounts that the transfer will effect.

If you would like to start, stop, or make changes to payments/transfers outside of the credit union we will need the signed request along with the following information:

Financial Institution name
Financial Institution address
Financial Institution routing number

And

Name on the account
Address on the account
Account number

If you have an automatic payment set-up from one account at the credit union to another account at the credit union and you have insufficient funds to cover the transfer on the requested date the payment will automatically stop and you will need to begin the “start” process again.

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How do I open a Share Certificate (CD)?

You can fax/mail a signed request to the above information or stop by the credit union. We will create a Share Certificate for you to sign/date. We can mail this copy if we receive the request by fax/mail, and you can return it signed/notarized. Please include your account number and the amount of the certificate in your request.

Visit www.uniwyo.com and click on the Rates link to view the current certificate rates.

If you would like to make an appointment to discuss share certificates and other investment options please click this link: financial.planning@uniwyo.com or call the contact number above.

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Electronic Services

How Do I Sign Up for Online Billpay and How does it work?

To sign up for Billpay, please call us at 307-721-5600 and we are happy to set up your account. To view our dedicated Billpay FAQ, CLICK HERE.

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How do I sign up for eStatements?

You first must have an active home banking account. After your home banking account is active, simply sign in and click on the "eStatements" link on the account summary page to the top-right. Follow the instructions to sign up and you will no longer recieve paper statements. Statements will be viewable under the same link you used to sign up. Statements will be held in your history for 18 months. To view our dedicated eStatements FAQ, CLICK HERE.

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How do I sign up for Online Home Banking?

You can sign up by clicking the "Enroll" link on the front page under the Home Banking sign in box or call us at 307-721-5600 and we can activate your Home Banking service right over the phone. To view our dedicated Home Banking FAQ, CLICK HERE.

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What is your Routing Number?

UniWyo's routing number is 307086882.

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Credit/Debit Cards

How can I make a payment on my UniWyo credit card?

To make a payment online please visit ezcardinfo.com and make an electronic payment. You can also pay with credit card by speaking with a Teller or Member Service Officer at one of our locations.

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How can I change the PIN number on my ATM/debit card?

If you have forgotten your PIN number or prefer another PIN number please bring your card into the main office credit union and we will change it to a number of your choice. Because the machine to change PIN numbers requires the physical presence of the card we cannot change PIN numbers on cards without the member and card present at the credit union. If you have lost your ATM/debit card or if has been stolen please contact the credit union immediately and we will close the existing card and re-issue a new card.

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How can I reactivate my ATM/debit card?

If your ATM/debit card is not working please contact the credit union. If it is turned off due to insufficient funds in your account you will need to make a deposit bringing your checking account into the positive and then contact us to reactivate your card. Once the card has been deactivated three times for insufficient funds it may not be turned on for up to six months.

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Loans/Lending

How can I make a payment on my loan?

You can make loan payments from your savings or checking account online. Just click on the Home Banking link at the top of the www.uniwyo.com homepage. Then click on the Transfer link on the following page. Use the drop down boxes to select the appropriate account that you want to transfer from and the appropriate loan account you would like to pay.

You can request transfers from one of your accounts into your loan account by calling or faxing a signed request to the above contact information.

You can also mail a check payment to the above address. Include the account number, and loan account number (i.e. L1, L2.99, etc.) and we will make the payment to your loan.

You can request periodic payments from your savings or checking account to your loan by faxing/mailing a signed request or signing a request at the main office.

If you are a faculty/staff member at the University of Wyoming you can fax a signed request or stop by the main office to have payments automatically deducted from your University paycheck.

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How can I apply for a loan?

For your convenience, we offer online loan applications. Click Here to submit an online application. Our goal is always to contact you the same business-day regarding your loan application. You can also call the above contact number and request a mailed application or you can stop by the main office to complete a hard copy loan application.

For current loan rates please visit www.uniwyo.com and highlight the Rates link, then click on Loan Rates. If you would like to talk with someone about loan rates, or if you have any further questions, please call the contact number above.

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How can I get an advance on my line of credit?

If you have a Line of Credit (L10), or overdraft protection, associated with your checking account you can advance the available funds into your checking account online by visiting www.uniwyo.com and clicking on the Home Banking link at the top of the homepage. Once you enter your account, click on the Transfer link and select L10 in the “Transfer From” drop down box. You can then advance any available funds into your savings or checking account and they will be available immediately during normal business hours, or the next business day if you make the transfer during non-business hours.

Line of credit cash advances can also be requested over the phone. After calling the number above a member service officer will verify information and then transfer the money into the requested account. These transfers can also be conducted through a signed, mailed/faxed request to the above contact information. Home Equity Line of Credit advances can only be conducted with a signed request. Please mail/fax a signed request or stop by one of the addresses listed above.

If you would like to make an advance from a Home Equity Line of Credit, or any other line of credit, please fax/mail a signed request to the contact information above and a loan officer will process your request. You can also call the number above and make an appointment with a loan officer or stop by the main lobby. 

Who can I speak with regarding my vehicle’s title?

You can email any questions to contact.us@uniwyo.com. You can also call the above number to speak with the title clerk about your vehicle’s title. If you have recently paid-off your loan please expect 15 days before the release of your lien from the court-house.

Feel free to bring the title of a vehicle you are purchasing/selling into the credit union to sign in the presence of a notary. Our notary service is free to members; please bring your license with you to sign the title.